Warranty & Returns
ROTOR Warranty Policy
BENEFIT FROM A 3-YEAR EXTENSION TO THE STANDARD 2-YEAR INTERNATIONAL LIMITED WARRANTY
Our goal is to keep you enjoying your bike every day: should there be a problem with our products, we will take care of it expediently, backed by a limited warranty.
For the rest of the issues that prevent you from riding with ROTOR components, you should not worry, we will find a solution so that you can get back to pedaling as soon as possible.
All ROTOR products are sold exclusively through our network of ROTOR distribution partners to whom we entrust the proper assembly and maintenance of all our products or through our website.
ROTOR offers all original purchasers of a ROTOR product a guarantee against manufacturing, material or assembly defects.
WHAT DOES OUR COMMERCIAL WARRANTY COVER?
Our warranty applies to product models after the 2020/2021 range and covers only ROTOR brand products. Any other part or component from another brand will be covered by the original manufacturer’s brand.
For further details, please refer to the warranty policy document Click Here
IS MY ROTOR COMPONENT ELIGIBLE FOR THE POLICY WARRANTY EXTENSION?
To benefit from the Warranty Extension, register your product HERE and enjoy all the advantages we offer you by joining the ROTOR family.
For all returns please contact us directly to obtain a returns reference number.
If for any reason you are unsatisfied with your purchase, we are happy for you to return it, however it must be returned at your cost and in the original undamaged packaging and unused. We will refund you for the goods excluding the original carriage charge (free delivery to the customer is a cost to us)and any costs incurred due to credit card commissions.
